Patient Contact via Text or Phone
Overview
We contact patients via secure text or phone to gather missing details, verify insurance, and keep your billing process smooth.
Our team takes the burden off your staff by reaching out to patients directly—via secure text messages or polite phone calls—to collect missing insurance details, confirm demographic information, and request required documents. This proactive approach reduces delays, prevents claim denials, and improves the overall patient experience.
Every interaction is tracked, HIPAA-compliant, and designed to maintain your practice’s professional image. Whether it's verifying coverage before a visit or following up on incomplete data, we ensure the right information is gathered quickly—so your billing process runs smoothly and without disruption.
We securely contact patients to verify insurance, collect missing info, and prevent billing delays—ensuring a smooth, compliant process.
Why Patient Contact Checks Matter
Avoid Delays
We quickly reach out to patients for missing information to keep billing timelines on track and prevent claim submission delays.
Improve Patient Experience
Patients appreciate clear, courteous communication that keeps them informed and confident in your practice’s professionalism.
Ensure Accuracy
Our team verifies insurance coverage, demographics, and required documents to reduce errors and avoid costly rejections.
HIPAA-Compliant Outreach
Every call and message is handled with strict privacy, professionalism, and full HIPAA compliance.
Our Tech + Team Approach
Integrated messaging platforms
We leverage advanced, secure messaging platforms to send timely and professional text messages directly to patients. This enables fast, non-intrusive communication that keeps your billing process moving without delay.
Real humans making calls (not robocalls)
Our experienced team personally contacts patients—no robocalls or automated systems. This human touch builds trust, encourages responsiveness, and ensures sensitive information is conveyed with clarity and care.
Scripted workflows for consistent messaging
Every patient interaction follows a carefully designed script tailored to your practice. This ensures all communications are accurate, consistent, and aligned with your tone and compliance requirements.
All communication is tracked and HIPAA-compliant
We document every call and message in a secure system, maintaining full transparency and HIPAA compliance. Your patient data is handled with the highest level of privacy and accountability.
Let’s Connect
Ready to smooth your billing process and maximize your revenue? Contact us today to learn how MDB can help your practice thrive.
At MDB, we make billing simple, efficient, and stress-free—so you can focus on your patients!